Purchase and subscription terms

Last updated: October 27, 2026 · intesa-v2-2026-10-22

Contact details — customer service

Support email: info@yahte.com
Support phone: +381612773299

Taxes and total price

The applicable tax rate, taxable base, tax amount and full amount payable are shown before payment and on the confirmation. There are no hidden merchant costs, card surcharges or shipping costs.

Digital service and delivery

Yahte subscriptions provide the listing limits and features shown for the selected plan. This purchase is for a digital subscription, not a yacht purchase or charter. Activation is initiated automatically as soon as successful bank verification completes. Access is delivered electronically to the selected Yahte account, not to a shipping address. Account billing shows activation and the paid period, which starts at the successful payment time. If verified payment is not followed by activation, contact the merchant immediately for correction; do not pay for the same unresolved order again.

Prices and conversion

Base prices are expressed in EUR; your card is charged in RSD. Checkout shows the fixed EUR/RSD rate, exact first-payment and renewal amounts, discounts and tax breakdown before payment. A first-payment discount ends after that payment; the disclosed renewal amount and exchange rate remain fixed throughout the agreed subscription. This is a configured commercial rate, not a live NBS exchange-rate feed. A card issuer may apply its own exchange rate or fees when your card account uses another currency.

Automatic payments and cancellation

With your separate consent, Banca Intesa / NestPay schedules the disclosed RSD amount monthly, up to the payment count shown at checkout, including the initial payment. Cancel automatic renewal in account billing before the date and time of the next scheduled payment. No merchant cancellation fee applies. Cancellation is complete when the bank confirms it; a pending request is not confirmation. If account cancellation is unavailable, contact the merchant immediately. Paid access continues until the paid period ends. A charge already processed before cancellation confirmation is handled through the refund procedure. A new agreement requires a new checkout and consent.

Payment security

Card details are entered on Banca Intesa / NestPay's hosted payment page over HTTPS. Yahte does not collect or store your full card number or security code. Payment status is verified directly with the gateway. Closing the browser or seeing an error does not establish whether a charge occurred; check account billing before retrying.

Receipts and service delivery

Confirmed successful and unsuccessful payments are recorded in account billing and emailed to the billing address. If payment succeeds but activation is delayed, contact the merchant with the order reference. Do not submit a second payment for the same unresolved order.

Complaints

Send complaints to the merchant email or registered address below, or contact the published support phone. Include the order reference, billing email, issue and requested remedy. An order confirmation is sufficient proof of purchase; never send card numbers or security codes. Receipt of a complaint is acknowledged with a reference. Consumer complaints receive a written or email response within 8 days and are resolved within 15 days of receipt, except a lawful extension agreed with the consumer. The response states acceptance or reasons for rejection and the proposed remedy and deadline. Mandatory consumer rights and access to competent consumer-dispute bodies remain available.

Refund conditions and method

Report service non-delivery, features not matching the purchased plan, duplicate billing or an incorrect amount. After verification, remedies include activation or correction, an appropriate price reduction or refund where required by law. Canceling renewal alone does not automatically refund a correctly delivered paid period. Approved card refunds are processed through the bank exclusively to the card used for payment, not in cash or to another account. No merchant refund-processing fee applies; issuer posting time is outside Yahte's control. We confirm the refunded amount and processing date by email. Withdrawal refunds are initiated without undue delay and no later than 14 days after receipt of the withdrawal notice. Complaint refunds follow the accepted resolution deadline and any shorter mandatory period.

Consumer right of withdrawal

If you buy as a consumer outside your business activity, you may withdraw from a distance subscription agreement within 14 days of its conclusion without giving a reason. Send an unequivocal statement by email or post to the merchant before the deadline; the optional template below may be used. Merely agreeing to recurring card payments does not waive this right. This checkout does not obtain a separate waiver of withdrawal rights for immediate digital performance. Business purchases do not acquire a consumer cooling-off right; statutory remedies for non-delivery, non-conformity or incorrect billing remain unaffected. Cancellation of future renewal and withdrawal/refund are separate actions, so identify both in your request where needed.

Billing privacy and records

Billing identity, address, consent, order details and bank transaction references are used to process payment, provide service, deliver confirmations and resolve disputes. Card data is handled by the payment provider. Contact the merchant for privacy requests. Service-delivery evidence is retained securely for at least three years under the merchant's bank agreement; accounting records may require longer retention. Access is restricted to authorized staff and providers with a legitimate need.

Withdrawal notice template

YAHTE DOO NOVI SAD
Rade Kondića 153, 21410, Futog, Novi Sad, Srbija
info@yahte.com

I hereby withdraw from the Yahte subscription agreement. Order reference: Agreement date: Customer name: Billing email: Address: Notice date:

Send withdrawal notice by email